patek99 Privacy Policy

1. Who We Are and How to Contact Us

This Privacy Policy is issued by patek99 ("we", "us", "our"), the operator of the online gaming platform accessible at patek99.club and all associated mobile applications and services (collectively, the "Platform"). patek99 acts as the data controller in respect of personal data collected through the Platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, you may contact us at any time via the live chat support function within your patek99 account, or by emailing our support team at [email protected]. We will acknowledge privacy-related enquiries within 5 business days.

2. Personal Data We Collect

patek99 collects the following categories of personal data from Members and prospective Members:

We do not collect special category data (such as biometric data, health data, or racial/ethnic origin data) unless expressly required by Applicable Law or our licensing obligations in specific verification contexts.

3. How We Collect Your Data

patek99 collects personal data through the following mechanisms:

• Direct interactions: Data you provide when registering a patek99 account, completing identity verification, making deposits or withdrawal requests, contacting support, or responding to promotions.
• Automated technologies: Data collected automatically as you use the Platform, including via cookies, session logs, server logs, and device fingerprinting technologies embedded in our website and mobile application.
• Third-party sources: Identity verification data may be supplemented by data from third-party KYC/AML service providers where required by our licensing obligations. Payment processing data is received from our integrated payment service providers, including Touch 'n Go eWallet and DuitNow infrastructure operators.

4. Purposes and Legal Bases for Processing

patek99 processes your personal data for the following purposes, each supported by the specified legal basis:

Where we rely on consent as our legal basis, you may withdraw that consent at any time by updating your communication preferences in Account Settings or contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

5. Disclosure of Personal Data to Third Parties

patek99 does not sell your personal data to third parties. We may disclose your personal data to the following categories of recipients, strictly on a need-to-know basis:

• Payment service providers: To process deposits and withdrawals via Touch 'n Go eWallet, Boost, DuitNow, FPX, and related Malaysian banking infrastructure.
• Identity verification providers: Third-party KYC and AML service providers engaged to fulfil our licensing obligations, including document verification and sanctions screening services.
• Game content providers: Live casino studios and slot providers that supply games accessible through your patek99 account may receive session and bet data necessary to operate their games. These providers are contractually bound to data protection standards equivalent to those described in this Policy.
• Regulatory authorities: Our gaming licence authority and any other competent governmental or law enforcement authority where disclosure is required by Applicable Law or a valid legal order.
• Technology infrastructure providers: Cloud hosting, content delivery, and cybersecurity service providers that support the technical operation of the Platform, operating under strict data processing agreements.
• Professional advisers: Lawyers, auditors, and compliance consultants engaged to advise patek99, under obligations of professional confidentiality.

6. International Data Transfers

Given the global nature of online gaming technology infrastructure, your personal data may be transferred to and processed in countries outside Malaysia. Where such transfers occur, patek99 ensures that appropriate safeguards are in place, including:

• Contractual obligations on receiving parties that provide data protection standards equivalent to or exceeding those required under our licensing jurisdiction;
• Transfers only to jurisdictions recognised as providing an adequate level of data protection; or
• Other legally recognised transfer mechanisms applicable to the circumstances of the transfer.

If you have questions about specific international transfer mechanisms applicable to your data, contact us at the address in Section 1.

7. Data Retention

patek99 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including the satisfaction of legal, regulatory, accounting, or reporting obligations. Our standard retention practices are as follows:

• Account and identity data: Retained for the duration of your active patek99 account and for a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory requirements.
• Financial transaction records: Retained for a minimum of seven (7) years from the date of the transaction, as required by financial recordkeeping obligations.
• Communications and support records: Retained for up to three (3) years from the date of the last interaction, or longer where required for dispute resolution or legal proceedings.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal, as evidence of your consent preference.

At the expiry of applicable retention periods, personal data is securely deleted or anonymised in a manner that prevents re-identification.

8. Security Measures

patek99 implements technical and organisational measures designed to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include, but are not limited to:

• Encryption of all data in transit using TLS 1.3 or higher;
• Encryption of sensitive data fields at rest within our database infrastructure;
• Two-factor authentication (OTP) for account login from new or unrecognised devices;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular penetration testing and vulnerability assessments of the Platform;
• Automated monitoring for anomalous login and transaction patterns indicative of fraud or unauthorised access;
• Incident response procedures with mandatory notification timelines for qualifying data security incidents.

While patek99 takes reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and for notifying patek99 immediately if you suspect any unauthorised access to your account.

9. Cookies and Tracking Technologies

patek99 uses cookies and similar tracking technologies on our website and in our mobile application. The following categories of cookies are deployed:

• Strictly necessary cookies: Required for the Platform to function correctly, including session management and authentication state maintenance. These cannot be disabled.
• Performance and analytics cookies: Collect anonymised data about how Members use the Platform to help us improve functionality, page load performance, and user experience. No personal identity data is transmitted.
• Functionality cookies: Remember your Platform preferences (such as language, currency display, and interface settings) to personalise your experience between sessions.
• Security cookies: Support fraud detection, bot identification, and login security features. These are necessary for the integrity of the Platform.

You may control non-essential cookies through your browser settings or the cookie preference centre accessible on the Platform. Disabling strictly necessary cookies may impair your ability to use the Platform. patek99 does not use cookies to serve third-party advertising.

10. Your Rights as a Data Subject

Subject to Applicable Law, you have the following rights in respect of your personal data held by patek99:

• Right of access: You may request a copy of the personal data patek99 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data. You can update most profile data directly in Account Settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction of processing: You may request that we restrict our processing of your data in certain circumstances, such as where you contest the accuracy of the data.
• Right to data portability: Where technically feasible and legally applicable, you may request a copy of your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interest, including direct marketing. All marketing communications include an unsubscribe mechanism.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw consent at any time via Account Settings.

To exercise any of these rights, submit a request via live chat within your patek99 account or by email at [email protected]. We will respond within 30 days. Identity verification may be required before actioning certain requests to protect against unauthorised access to account data.

11. Children and Minors

The patek99 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If we discover that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a person under 21 has registered a patek99 account, please notify us immediately at [email protected].

12. Amendments to This Privacy Policy

patek99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, Platform features, or legal obligations. The revised Policy will be published on this page with an updated effective date. Where changes are material, we will notify active Members by email or in-platform notification at least seven (7) days before the updated Policy takes effect. Your continued use of the Platform following publication of an amended Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how patek99 manages your personal data.